1. Who We Are

Hatton Bullion is a trading name of AL KAREEM JEWELLERS LTD, a company registered in England and Wales.

• Company Name: AL KAREEM JEWELLERS LTD
• Company Number: 11869420
• Registered Office: Suite 15, 88-90 Hatton Garden, London, EC1N 8PN

References in this policy to "Hatton Bullion", "we", "us", or "our" refer to AL KAREEM JEWELLERS LTD.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect and process the following information:

• Name and contact details
• Address and delivery information
• Transaction and valuation details
• Identification documents (where required)
• Communications with us
• Payment information (processed securely via third parties)
• Technical data such as IP address, browser type, and website usage

3. How We Use Your Personal Data

We process personal data to:

• Provide valuation and purchasing services
• Arrange shipping, collections, and returns
• Process payments and transactions
• Communicate with you regarding your enquiry or transaction
• Prevent fraud and ensure security
• Comply with legal and regulatory obligations
• Manage disputes, claims, or investigations
• Improve our website and services
• Send marketing communications (where consent is provided)

4. Shipping, Insurance & Investigations

Where you request postage or send items to us, we may process your personal data to:

• Arrange courier services
• Track shipments
• Administer insurance cover
• Investigate loss, damage, or delays
• Manage claims or disputes

We may share relevant information with courier providers, insurers, professional advisers, or authorities where necessary.

Personal data may be retained for longer where investigations or legal claims are ongoing.

5. Identity Verification & Compliance

We may request identification documents to:

• Verify ownership
• Prevent fraud
• Comply with legal obligations
• Protect against financial crime

Information may be shared with authorities where required by law.

6. Legal Bases for Processing

We rely on the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent (where applicable)

7. Sharing Your Personal Data

We may share personal data with:

• Courier and logistics providers
• Payment providers
• IT and website service providers
• Professional advisers
• Law enforcement or regulatory authorities where required

We do not sell your personal data.

8. International Transfers

Some service providers may process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place.

9. Data Retention

We retain personal data only as long as necessary:

• Enquiries without transaction: up to 1 month
• Shipping-only data: up to 48 hours after completion
• Completed transactions: up to 6 years (legal and accounting requirements)
• Claims or disputes: as long as necessary to resolve

10. Data Security

We implement appropriate technical and organisational measures to protect personal data, including secure systems, encryption, and access controls.

However, no transmission over the internet is completely secure.

11. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (where applicable)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

ICO Website: www.ico.org.uk

12. Marketing Communications

We may send marketing communications where you have consented or where permitted by law.

You may opt out at any time by contacting us or using unsubscribe links.

13. Cookies

Our website uses cookies and similar technologies to distinguish you from other users and improve your browsing experience.

Cookies may be used to:

• Enable essential website functionality
• Analyse website traffic and performance
• Remember user preferences
• Improve website usability
• Provide relevant marketing content (where applicable)

Some cookies are strictly necessary for the operation of our website and do not require consent.

Other cookies will only be placed on your device with your consent via our cookie banner.

You may manage cookie preferences through your browser settings or by using our cookie consent tool.

Blocking some cookies may affect website functionality.

14. Children

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

15. Updates to This Policy

We may update this policy from time to time by publishing a new version on our website.

16. Contact

Hatton Bullion
AL KAREEM JEWELLERS LTD
Suite 15
88-90 Hatton Garden
London
EC1N 8PN

Email: hattonbullion@gmail.com